Customer Quality Engineer

Drive Your Career

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Lear’s diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks 189 on the Fortune 500. Further information about Lear is available at lear.com or on Twitter @LearCorporation.

Position overview:

Reporting directly to the Quality manager, our future customer quality responsible will be the customer's representative on the site, You are also responsible for the proper application of the quality policy throughout the site according to the requirements of the customer, the IATF standard, and the group.

Main Missions :

Acting as a main communication partner for the customer

Management of action plans for customer quality concerns

Management and tracking of all customer KPIs including setting and implementation of action plans

Supporting and participating on P-FMEA

Management of customer claims

Preparing 8D reports

Leading problem solving meetings

Cooperating with APQP Engineers

Tracking of PPAP in serial production and customer release evidence

Active participation on change management (product & process)

To be successful for this role :

Engineering degree

More than 3 years of Experience in automotive Industry in a similar position

More than 1 year of Experience in Customer Quality role

Knowledge and practical experience with tools and methods as P-FMEA, PPAP and 8D

Knowledge of ISO 9001, IATF 16949, 19011

SAP knowledge or similar ERP system is appreciated

Good knowledge of in Office tools (Excel)

Strong organizational skills

Good analytical vision.

Language Skills:

Good communication skills in both French and English is required

Why Lear

We offer a fantastic place to work that embraces diversity, opportunities for growth and the chance to be part of a company that puts its people first.

Work Location :

Menzel Bourguiba, Bizerte

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Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.