IT End User Support Specialist

IT End User Support Specialist

Company:Boeing Ukraine LLC

Job ID:

Date Posted:2024-04-17

Location:UKR - Kyiv, Ukraine

Job Description Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are looking for a dynamic, energetic and driven IT End User Support Specialist to join the Boeing Global IT Team, responsible for providing both remote and hands-on technical support to a varied community of users at various locations. This post will report directly to the IT Regional Operations Manager and take operational direction from the Functional Lead.

Based in Kyiv (Ukraine), you will be involved in system integration activities, including: Hardware and software installations, re-imaging of devices, new employee IT on boarding and the break fix support of a variety of Laptop/Desktop models and peripherals.

You will also be working closely with 3rd line IT teams, project managers and IT business partners to resolve problems, support projects, ensure first time quality, service excellence and provide a top-class customer support experience.

As the successful candidate, you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels. Equally comfortable, confident and professional whether on the end of a phone or ‘hands-on’ at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.

Responsibilities:

Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.

Liaise with 3rd line IT teams for additional support of servers, network equipment, voice and video hardware and mobile devices.

Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.

Support hardware and software installations.

Maintain security and policy compliance while performing technical tasks.

Contribute to technical documentation, knowledge articles, procedures & process definitions.

Support emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.

Contribute to Ukraine IT projects as needed and as coordinated by the assigned project manager/IT Business partner.

This role also requires flexibility as off-hours support will occasionally be required to support service restoration; following sufficient experience within the supported environment.

Competencies:

Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationships

Customer Focus – Understands customers and their needs and considers such factors in the completion of day-to-day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.

Work Standards – Strives to achieve a high level of quality and efficiency of service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of one’s work.

Basic Qualifications - Required Skills:

Experience required in enterprise IT Laptop/Desktop support and service delivery.

Exposure to enterprise ITSM tools and supporting processes.

Excellent troubleshooting and problem-solving skills.

Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.

Excellent English oral and written communication skills.

Desired Skills:

Experience in supporting a busy business environment.

Professional IT technical certifications highly desirable

Employer will not sponsor applicants for employment visa status.

Existing rights work in Ukraine are required.

Important information regarding this requisition:

This requisition is for a locally hired position in Ukraine. Candidates must have current legal authorization to live and work in Ukraine. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Typical Education/Experience:

Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics, or chemistry (e.g. Bachelor) and typically 5 or more years related work experience or an equivalent combination of technical education and experience

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:No relocation available

Export Control Requirement:Not an export control position

Safety Sensitive:This is not a safety sensitive position

Contingent Upon Award ProgramThis position is not contingent upon program award

Experience Level:Individual Contributor - 3

Job Type:Regular

Job Code:BAUDI3 (B32)