Customer Service Representative - Clark

The customer service expert is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

RESPONSIBILITIES:

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customers through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet or exceed client metric obligations

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

QUALIFICATIONS

Completed at least 2 years (82 units)in college. High School graduates are welcome to apply

With at least 2 years of BPO customer service work experience

Minimum 6 months of BPO sales experience (voice)

Able to understand the different accents and able to speak clearly using a neutral accent

Excellent online communication skills including spelling, grammar, tone, and professionalism

Strong teamwork skills

Ability to maintain a positive attitude

Demonstrate a good cultural fit against company values and beliefs

Prepared to actively work as part of a team

Able to meet challenges and can handle stressful situations

Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset

Ability to multi-task proficiently for sustained periods of time

Ability to understand Asurion websites from a customer’s perspective

Highly developed sense of integrity and commitment to operational excellence

Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management

Adaptable and willing to learn new technologies

ASU0005087