Cisco Telecommunications Engineer

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Cisco Telecommunications Engineer

Duration- 18 months

Location- Tampa, FL

Onsite- 4- 5 days per week

Job Order #:234953

Requirements:

CISCO CUCM required.

contact center experience.

call routing experience.

Responsibilities:

Defining Configuration Specifications and Business Analysis Requirements:

Collaborate with stakeholders to understand collaboration technology needs.

Define configuration specifications collaboration systems.

Gather business analysis requirements to align solutions with organizational goals.

System Management and Optimization:

Configuration, maintenance, and optimization of collaboration systems.

Plan and execute MAC requests related to collaboration systems.

Quality Assurance:

Perform quality assurance checks on collaboration systems and processes.

Ensure collaboration systems meet performance standards and user expectations.

Technical Troubleshooting:

Investigate, troubleshoot and remediate collaboration systems issues.

Provide recommendations to the team for improvements.

Contractor Management:

Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

Ensure timely project execution and adherence to quality standards.

System Experience:

Cisco CUCM VoIP System

Cisco PCCE (Contact Center System)

Cisco Cube

Cisco Video Conference systems Managed via Control Hub

Microsoft Teams meetings

Responsibilities:

Proven experience in managing Cisco collaboration and Contact Center technologies.

Strong troubleshooting skills and ability to handle complex issues.

Dial plan and call flow/routing management

Project management experience for successful system implementations.

Vendor management experience.

Excellent communication and collaboration skills.

Associate/Intermediate level:

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer Specialty - Certifications Microsoft Learn

SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)

Certification BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:

Microsoft 365 Certified: Teams Voice Engineer Expert

SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)

Certification BICSI – RTPM, RCDD

CCNP Collaboration - Training & Certifications - Cisco

CCIE Collaboration Certification and Training - Training & Certifications - Cisco