Motor Claims Handler

Motor Claims Handler

£20,500 - £28,000 (depending on experience)

Who we are!

We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

Fixing their car

Providing them with a replacement

Helping them recover their losses

Making them feel secure

How will you make a difference?

Our Claims Handlers assist customers who have been involved in a non-fault accident, by always providing our clients with exceptional customer service.

We have opportunities in our Operations team assessing new accident referrals from business partners to ascertain whether we can provide services, in addition to this we also monitor the claim throughout the period of repairs or until we recover the customers total loss value in order to ensure full recovery of hire charges.

What will the Claims Handler be accountable for?

Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with agreed standards.

Handling calls quickly and efficiently with customers and insurers to discuss, record and progress cases, politely and professionally

You'll also need to ensure data is processed accurately

Timely resolution of queries to ensure customer satisfaction

Promoting our products and services

Completing any administration

Working efficiently and proactively to achieve your targets and progress your caseload

Deliver a high standard of customer service and ensure that all processes relating to Credit Hire and Total loss are managed in line with operational and department SLA's and to the timescales laid out within the ABI GTA

How will you make it happen?

Exceptional communication and organisational skills

Ability to work in a fast paced high pressured at times environment

Excellent time management and good prioritising skills required

Experience of using Microsoft Office

Dynamic, results driven outlook

Ability to work as part of a team and using your own initiative

Problem Solving

Decision Making

Planning & Organisation

Responding to Pressure and Change

Communicating and Influencing

Building and Managing Relationships

Benefits & Rewards:

Hybrid working

25 days holiday + bank holidays

Wellbeing day off

Holiday buy scheme

Staff car scheme

Saving scheme - you save & we match!

Healthcare cash-plan

Football season tickets - Man Utd, Man City & Sunderland FC

Enhanced maternity & paternity

Enhanced sick pay

Free uniform

Free car park

Perkbox discounts site

Social events

Employee assistance programme

Cycle to work scheme

Eye care vouchers

Pension scheme

Bright office & breakout area

Regular wellbeing and engagement activities

Volunteering and charity opportunities

What guides us?

Empathy

We recognise and celebrate our differences.

We trust each other and demand a culture where mutual respect is a given.

No one works harder for their customer.

Driven

We share a common goal.

We are driven to be the best that we can be, in all that we do.

Innovation and the spirit to continuously improve are what keeps EDAM driving forward.

Accountable

Accountability is both an individual and collective responsibility.

Quality is a given.

We own our mistakes and we celebrate our successes.

Making it happen

We are dedicated to excellence in all that we do.

My individual contribution makes a difference.

We grow through the building and sharing of knowledge.