Regional Operations Manager

Key Performance Areas:

Provide input and develop plans regarding the BI strategy.

Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance.

Drive execution of effective operational strategies with soft service suppliers i.e. planned, preventative and emergency services.

Identify risks related to soft services on Clients property and action evaluation and resolution.

Implementation of an effective HSE, Quality & Risk Management system in accordance with Client needs

Ensure optimum utilization of available resources in various service lines i.e. cleaning, landscaping, waste, hygiene, pest control, Mailroom.

Drive the completion of open PPM work orders and ensure closure with appropriate documentation.

Continuously monitor and evaluate service delivered by supplier staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Clients instructions

Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.

Manage back-to-back SLA agreements with suppliers and contractors.

Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA.

Assist in the management of soft service projects and provide support, where applicable

Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.

Manage operations within allocated budget.

Ensure timeous weekly and monthly reporting.

Manage staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback.

Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies and procedures

Ensure adequate staff placement i.e. manage/approve applicable leave for subordinate employees.

Responsible for training, coaching, mentoring & development of staff.

Core Competencies:

Initiative/Proactivity

Deadline Driven & Highly Motivated

Stress Tolerant

Excellent Written Communication

Basic Supervisory Skills

Subordinates Capacity Building

Customer Focus

Negotiation Skills

Analytical Skills

Planning/Scheduling/Objective Setting

Teamwork & Partnering

Relationship Building

Interactive Reasoning

Excellent Oral Communication

The Applicant must meet the following requirements: -

National Diploma / Degree or Certificate in Management or Engineering: Electrical / Mechanical /Administration / Facilities / Property or related formal qualification

Matric (Senior Certificate)

Valid SA Drivers License

Minimum 10 years of relevant operational experience in maintenance/facilities or Property Management

Minimum 5 years of management of experience in a facilities management industry

Technical maintenance, Facilities Management, Property Management, OHS

MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge, Archibus

OHS Act, ISO 9001 Quality Management & Risk Management Systems