Provisioning Technician (Intern)

Job Description

A Provisioning Technician – Level 1 is an entry level position requiring minimum 1 years’ experience with Windows and Apple hardware and software. This position is responsible for preparing Microsoft Windows and Mac OSX workstations and laptops for deployment to GXA clients. This is documented process that will require a successful candidate follow instructions, manage work requests and install devices onsite. In addition, learn how to manage inventory, check-in equipment, and ensure customer's database is accurate with correct technology inventory on hand.

Responsibilities

Set up hardware and install and configure software and drivers

Prepare technological equipment

Perform regular upgrades to ensure systems remain updated

Perform general maintenance tasks, troubleshoots and repairs computer systems. This would include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance.

Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system status.

Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base

Learn how to manage technology inventory.

Requirements

Thorough knowledge of computer systems and IT components

Good knowledge of internet security and data privacy principles

Very good communication abilities

Exceptional organizing and time-management skills

Relevant certifications (e.g. CompTIA A+) will be an advantage

BSc/BA in Computer Science, engineering or relevant field

Excellent customer service skills

Possess the ability to understand and follow instructions