the STIMULUS Team - NV ISP Service Coordinator (NV, CA, MO, OR

Job Description

Salary: $16-$19/hour DOE

What is Stimulus Broadband?

Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband as an ISP Service Coordinator. An ISP Service Coordinator will work with direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

What will you be doing for Stimulus Broadband?

The ISP Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from customers; assign and dispatch service technicians for remote or onsite service according to urgency. Strong customer relations are a must.

What would a day as an ISP Service Coordinator look like?

Pre-process service requests that arrive through email, website, manual entry, or direct client contact.

Create customer accounts.

Provide service pricing, plans, and recommendations.

Prepare, send, and collect quotes and service agreements.

Schedule and coordinate internal or physical site surveys.

Walk customers through basic series of troubleshooting steps to resolve issues remotely.

Utilize subscriber management system to identify service issues.

Dispatch technicians to resolve customer service issues.

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or anticipated outages

Monitor needs attention view and schedule technicians.

What does it take to work for Stimulus?

Basic computer and phone system knowledge

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization’s key ISP services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide ISP services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast-moving environment

Credentials and Experience

Previous Customer Service or phone related skills; familiarity with Internet Service Providers support terminology concepts.

Benefits

Stimulus Technologies offers competitive pay and benefits that include paid time off, employer paid health insurance, 401k match, and optional dental, vision, and supplemental benefits. Stimulus offers training and reimbursement for certifications and training in IT related fields.

COVID-19 Notice

Stimulus Technologies primarily provides remote work opportunities to its employees. Currently, this opportunity is primarily a work remotely position. Stimulus provides the necessary PPE to keep its employees safe and healthy. As a government contractor, onsite employees of Stimulus Technologies will need to be vaccinated as required.

remote work