Operations Manager

Job Description

Movement Solutions is looking for an experienced Operations Manager to help us optimize our clinics’ efficiency and prepare to grow & scale into multiple private healthcare locations.

We are a privately owned physical therapy & sports medicine clinic that is seeking to improve the healthcare industry. We do not rely on insurance parties and a third-payer system, instead we focus on delivering high quality services that our clients are happy to pay out-of-pocket for. We have been in business since 2017.

With the right person to help us optimize the efficiency of our current clinic, we have our sights set on expansion in the next 12-18 months. This growth will require a person with experience recruiting high-quality team members, holding people accountable for their outcomes, developing an outstanding service-based company culture, and the ability to take a system and make it more efficient and organized.

About Us:

We are a small physical therapy practice located at 115 Pelham Road, Unit 12, in Greenville, SC 29615.

We focus on helping active adults, ages 40-60+, in Greenville, SC overcome pain and injury and get back to an active life without medications, injections, or surgery.

We teach our patients how to use their bodies and educate them on the contributing factors to pain. We are out of network with all insurance companies. This means our patients receive the care they deserve so they can reclaim their active lives.Value Alignment:

You should have a history of demonstrating our core values in your professional life:

Providing a WOW Experience

People First Patient Second

Building Lasting Relationships

Connecting with the WHY

Anticipating Unstated Needs

Embracing and Driving Change

Being Passionate and Determined

Creating a Positive Team and Family Spirit

Pursuing Growth and Learning

Communicating Openly and Honestly

About You

You DO NOT need experience in the health care field to apply – and nor is it preferable or an advantage in this process. We are simply looking for someone who has been part of a fast-growing service-based business, who has recruited a team, helped to establish a culture, and improved operational efficiency. That could be for a chain of coffee shops, a national franchise, estate agents, a gym, or any other type of service-based business.

If you have previously worked in a service-based business, and you were responsible for recruiting, managing people, and increasing operational efficiency & developing/implementing processes, and you have a proven track record for success in this role, we would love to hear from you.

If you’re fed up with working in a dead-end corporate job with limited to no upward mobility, and you believe your skills are at a higher level than you are currently recognized for, or able to utilize, and you want to be part of a team that’s pushing themselves to grow and be better – where ideas are welcomed, we want to hear from you.

Specifically, you will be responsible for:

Recruiting, leading, and developing the team and our culture

Tracking and measuring our KPI’s and maintaining the clinic’s dashboards so that decisions can be made from the data.

Creating and refining our practice’s systems, processes, and procedures to improve efficiency and profit margin.

Build a 5-star recruitment process that allows us to be a sought-after employer of choice in the Greenville area, and ensures that we have a pipeline full of candidates ready to pull from as our growth demands while ensuring we retain our best staff.

Help us continue to deliver a 5-star customer service reputation.

Work with Marketing and Sales teams to ensure accurate reporting and information is gathered to uncover training opportunities.

Skills required

You must be very well-organized and detail-oriented.

You must have proven experience recruiting people.

You must have experience in a service-based industry, where excellence is required.

You must be able to effectively prioritize, reprioritize, delegate, and oversee.

You must be able to follow through on your commitments regardless of personal cost.

Intelligence: Learns quickly. Demonstrates an ability to quickly and proficiently understand and absorb new information

Persistence: Demonstrates tenacity and willingness to go the distance to get something done.

Proactivity: Acts without being told what to do. Bring new ideas to the company.

Analytical skills: Draw insightful conclusions from data.

Superior communication skills: able to effectively communicate across personality types and learning styles.

Awareness of self and others. You must be confident, but not arrogant. Intelligent, but coachable.

Be able to manage your energy, and improve the energy of those around you.

Be able to have tough conversations with people, without losing personal relationships.

Be able to execute a plan, measure progress, and adjust course when necessary.

This is an amazing opportunity for someone who considers themselves a great operations manager and has been looking to be a part of an exciting company looking to drive real change in its industry. We’ve got our hearts set on multiple clinics and an eventual franchise system in which we can improve the lifestyles of our clients and our clinicians.

If you’re looking to work in a growing company that will continue to provide you with opportunities to learn and grow as a person, and a manager, then this is perfect for you.

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