Customer Service Representative(New Jersey)

Job Description

Customer Service Representative

This is your opportunity to join one of the largest trusted transportation solutions companies in the US established for more than 80 years. At the forefront is a commitment to finding the best talent, cultivating it, and ultimately helping employees reach their career goals. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you!

Nature & Scope: Mary Kraft & Imagine Staffing are recruiting for a Customer Service Representative on behalf of our client under the direction of the customer service supervisor, CSRs are the primary customer contact responsible for all telephone inquiries. CSRs open and manage customer accounts, processes payments, and open cases on behalf of customers for further research. This responsibility included ensuring service requirements are protected and accounted for in accordance with set standards.

Primary Functions & Responsibilities:

Assists customers with account opening process.

Accurately explains the terms/conditions and policies/procedures relating to the account.

Processes account payments, perform cash out process at end of shift.

Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.

Performs account maintenance, including account changes, adjustments, and statement requests.

Contacts customers for additional account information.

Assists in problem correspondence as required.

Prepares reports including CSR Daily Activity report and cash out report.

Requirements & Qualifications:

High School Diploma (some college preferred) and a minimum of 2 years’ experience in delivery of customer service and support programs.

1 year customer service experience.

Ability to type over 30WPM.

Strong computer skills with the ability to work multiple programs at a single time.

Ability to reasonably commute to the location as this is an on-site opportunity.

Be able to pass a background check and drug test.

Job Details:

Training is on-site in Union, NJ for 5 weeks and then the position is fully remote work from home

$17.00/hour; $18.50/hour for candidate bilingual with Spanish

Monday-Friday, 9:00am - 5:30pm schedule