Hotel -Assistant General Manager

Job Description

Salary:

Assistant General Manager

Comfort Inn

Do you like motivating people? Do you thrive in providing guests a great lodging experience? Do you have great customer service skills?

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to the next level.

If this is you, please email your resume! This is a perfect position for someone who eventually wants to take their managerial skills up a few notches...

Essential Functions:

● Manages the Guest Experience

● Assists and advises General Manager on all Human Resources issues.

● Assists General Manager in all areas, including but not limited to, training, financial

Reporting, Setting and achieving Goals and overall success of the hotel.

● Takes proactive approach when dealing with guest requests and/or concerns.

● Manages all team members and verifies that Brand and Company Standards are met

● Assist General Manager in hiring process for department needs.

● Train, coach, giving feedback and constructive criticism as well as encouragement.

● Build Department relationships within the department and with other departments,

promoting a high level of employee morale.

● Communication: written and verbal in a professional demeanor

● Complete all training in Choice University.

● Organize and keep inventory of all storage rooms and supplies.

● Assist and fill inother departments as needed.

● Makes recommendations to General Managers for incentives, Training, and procedures

that will be in the best interest of the team and hotel success.

● Motivate the team.

● Execute Time Management Skills and encourage team to work in a timely manner.

● Verifies that the housekeeping team are cleaning rooms to GM and Brand Standards.

● Organize inventories in all departments.

● Maintains Lost and Found items and procedures.

● Cultivate an environment of expecting all team members to demonstrate excellence.

● Cultivate an environment of expecting all team members to demonstrate excellent Guest

Service.

Personal Characteristics

● High energy level, comfortable performing multifaceted projects in conjunction with

day-to-day activities, with a “Can Do” attitude.

● Displays a professional and courteous demeanor at all times.

● Superior interpersonal abilities. Ability to get along with diverse personalities, tactful,

mature, flexible.

● Good reasoning abilities. Sound judgment.

● Good communication skills.

● Ability to give and receive constructive feedback and direction.

● Assists General Manager in creating innovative ways to maintain a positive employee

morale and have high employee retention.

● Results- and people-oriented, but, have sound judgment and ability to balance other

business considerations. Service-oriented, but assertive/persuasive.

● Follow the Company “H.A.T” Culture

● Willingness to be a part of a growing team and being a part of the success.

Reports to: General Manager