Customer Service / Dispatcher

Job Description

Pack Rat Hauling is looking for a customer service representative/dispatcher to join our team in our Leesburg office. This person will drive customer satisfaction by fielding inquiries, act as a fleet dispatcher, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

Consult on customer success - Advise customers on how to successfully leverage the service based on their unique needs.

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Using telephones to contact employees

Speaking with supervisors or customers to resolve problems, requests for services or equipment

Preparing daily work such as schedules

Preparing work orders for crew or receiving work orders from work crews

Being in charge of communications within company assigned territories

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Excellent communication skills to collaborate with others under any type of condition

Excellent clerical and organizational skills to keep track of schedules, routes and personnel

Knowledge of computers for scheduling and other dispatching duties

Ability to multitask with different, and sometimes conflicting, events happening at the same time

Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

Ability to relay information in a fast-paced environment

Clerical and Recordkeeping duties as needed throughout the day

Requirements:

High School Diploma

Previous customer service and dispatching experience required.

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above and beyond service

Excellent time-management and prioritization skills

DISPATCH EXPERIENCE REQUIRED

Local Geographical Knowledge, traffic patterns required.

Starting Rate of Pay $22 per hour

About Pack Rat Hauling:

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Pack Rat Hauling is the number one junk removal, cleanouts and dumpster rentals service that serves Northern Virginia including areas such as Leesburg, Reston, Bluemont, Purcellville, Round Hill, Winchester, and more. Pack Rat Hauling offers a full line of residential junk removal, commercial junk hauling, demolition, property cleanup, recycling general labor services, and a variety of different sized dumpster rentals.

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Pack Rat Hauling benefits include:

Paid Time OFF

Paid Sick Days

Health Insurance Reimbursement

401K Retirement

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