Dealer Support Services Agent

Job Description

Consistently handle inbound phone calls

Consistently perform outbound phone calls

Initiating of electronic communication via email and/or fax

Handling of documents received (electronic and shipped)

Filing of accounts

Scheduling of account follow-up

Initiating appropriate follow-up action to seek resolution

Monday - Friday

9:00am - 6:00pm

40hrs worked per week is the schedule with few times of mandatory overtime for training, meetings, and other business needs.