Servers

Job Description

Department: Food and Beverage

Job Title: Server

Reports To: Restaurant Manager

Position Purpose: Responsible for serving food and beverages according to the established rules of etiquette and performs any and all other duties necessary to assure a memorable dining experience for all members and guests.

Essential Duties and Responsibilities

Welcomes members and guests upon being seated.

Distributes menus.

Ensures that all tables are set correctly in compliance with the station sheet.

Responsible for the service of all members and guests in his/her station specifically, but may be asked to assist those in other stations, as needed. Service and quality must be within the specifications stated in the server-training manual.

Takes food and beverage order from members and guests.

Records order properly and places food order correctly into the Point of Sale system, using all modifiers.

Assembles food on tray with appropriate condiments and side dishes.

Serves meal following dining Room Standards.

Checks back to ensure member/guest satisfaction.

Maintains table cleanliness throughout the member’s meal.

Removes soiled dishes.

Suggests and serves dessert and coffee.

Responsible for obtaining the members’ signature on the check, ensuring all checks are correct, and closing out through the computer.

Advises supervisor of any complaints as soon as they occur.

Uses suggestive selling techniques when taking food and beverage orders.

Has a friendly, helpful, positive attitude.

Responsible for all assigned side work and cleaning duties throughout the shift, as well as after the shift.

Maintains complete knowledge of the food and beverage products and stays up to date with any changes therein.

Tastes and memorizes special menu items and descriptions for each meal period.

Responsible for performing the proper procedure for wine service.

Responsible for his/her appearance and makes sure that his/her uniform is neat, clean and pressed every shift.

Attends all pre-shift meetings.

The server knows and abides by the operating policies of the club.

Assists others with tasks that may not normally be his/her responsibility.

The server keeps aware of posted information on the bulletin boards and Woodmonter and is responsible for attending scheduled staff meetings.

Reports to supervisor before leaving premises.

Performs any and all other duties as assigned by supervisor.

Education and Work Experience Qualifications

Prior food service experience in restaurant, hotel, or club is required.

Must be flexible to work weekends, evenings and Holidays