Aviation Project Manager

Job Description

What Is In It For You

Salary: $85,000

Position Type: Permanent - Full-time

Benefits: Medical, Dental, 401K, Disability, Company-provided Life Insurance

A Day in the Life of The Aviation Project Manager

As the Aviation Project Manager, you will be responsible for the following:

Providing leadership and direction to officer personnel by coaching, counseling, and developing skills

Manage the financial aspects of the project by overseeing payroll, billing, accounts receivable, scheduling, recruiting, and training.

Be available as the single point of contact for the customer

Work with all levels of the customer organization to identify, analyze, and resolve issues and create opportunities for continuous improvement

Lead by example to motivate staff and represent the company with world-class customer and client service delivery

Essential Duties of The Aviation Project Manager

The Project Manager is responsible for overseeing day-to-day operations, including hiring, training, disciplining, and terminating staff. This position will build, improve, and maintain relationships with clients and employees; develop and retain staff; coordinate needed support services; and solve problems to effectively run the account and ensure compliance with all Title 49 CFR. Part 1542 Regulations. This position will be responsible for meeting or exceeding financial and operational goals and providing quality customer service. This position will maintain or oversee the maintenance of weekly operating schedules and the completion of payroll for assigned security personnel. This position will provide an after-hours emergency response as required.

The ideal candidate will possess a Bachelor’s degree or equivalent experience plus at least 5 years of experience as a manager in security, law enforcement, or the Military. The ideal candidate will be highly knowledgeable of the Aviation industry, specifically guidelines surrounding aviation security issued by governing agencies. The ideal candidate must have sound judgment and integrity in managing a large team and have a sense of urgency to respond to personnel, and client calls 24 hours a day. Must be a highly motivated self-starter with outstanding written, verbal, and multi-tasking skills, organizational and interpersonal skills, with superior client relationship skills.

It is required that the Project Manager achieve the American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) designation for Security.

Key Responsibilities:

Supervises the day-to-day security operations.

Manages security officers and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.

Ensures the client site provides high-quality security services to protect people and property.

Builds, improves and maintains effective client and employee relationships.

Coordinates necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.

Additional Responsibilities:

Ensures all required reporting and contract compliance requirements are met.

Assures regular communication of issues or programs with clients.

Handles any escalated security issues or emergency situations appropriately.

Other management responsibilities as determined by the client or COO.

Communicates staffing needs via requisition form; assists recruiters in identifying, interviewing, and hiring quality candidates.

Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).

Assures that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).

Communicates policies, company announcements, and job openings through a consistently updated READ file at each site.

Meets all contractual scheduled hours with a minimum of unbilled overtime.

Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, meeting the company's corporate training standards.

Develops and maintains operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.

Manages uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

Takes a proactive role in communicating with the client and meeting the client’s needs by meeting with the client regularly, listening to issues, and providing security and technical expertise and solutions. Strives to ensure complete customer satisfaction.

Enforces company policies