Customer Success Director

Job Description

Salary:

meQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that’s grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits with a healthy approach to work-life balance—and we’re looking for people like you.

About the Job:

The meQuilibrium Customer Success team engages our customers to drive meQuilibrium adoption and demonstrate ongoing value. This critical function is responsible for engaging executive and HR teams in new launches, driving ongoing adoption, and managing renewals. It works with the rest of the meQuilibrium organization to uncover new ways to make meQuilibrium a part of organizational culture and to improve our product.

The Customer Success Director brings an agile mindset to drive retention and growth by understanding customers’ business needs and helping them succeed.

Position Responsibilities:

Advance meQuilibrium’s strategic relevance by driving the integration and adoption across Talent/HR and business units within the customer organization

Drive renewal and revenue expansion opportunities with current customers.

Identify opportunities for customers to act as meQuilibrium advocates (e.g. testimonials, references, case studies)

Develop annual strategic goals and plans, and drive the adoption of best practices designed to ensure our customer's success.

Present to customers their data trends and insights, and mine opportunities for deeper engagement

Serve as the customer’s advocate within meQuilibrium, communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications, and coordinating execution within meQuilibrium

Facilitate communication of new features or product improvement requests between customers and the meQuilibrium Product Management team

Represent the voice of the customer to inform our sales process and product roadmap

Preferred Experience / Skills:

10 + years’ experience in customer relationship management; Talent/HR (Benefits, Wellbeing, Learning, Leadership Development) industry knowledge preferred

Proven Strategic Thinker

Innovator

Collaborator

Strong Communication Skills: written and verbal

Results Driven

Customer Oriented

Proficient in Microsoft Office Suite

Experience with Project Management (Asana) and CRM software (Salesforce)

meQuilibrium is an Equal Opportunity Employer. We respect and seek to empower each individual and support diverse cultures, backgrounds, perspectives, skills and experiences within our workforce. We encourage all to apply.

remote work