Customer Service Agent- ABQ

Job Description

Job description

G2 Secure Staff is expanding and looking to add to the Customer Service Agent operations in (Albuquerque International Sunport) (ABQ)

Title: Customer Service Agent

Pay Rate: $16.00

Shift: evenings starting at 3pm

** Flight privileges**

The Passenger Service Agent is responsible for meeting and greeting customers with tickets and assisting passengers as requested or required. Monitoring ticket counter & and self-service check-in queue activity and assisting with the ticketing and boarding process, gates, and baggage service.

What does a Customer Service Agent do?

· Greet passengers, clients, and airline personnel in a courteous and professional manner

· Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents

· Provide general information to passengers, give directions and flight information

· Utilize appropriate communications channels and maintain records, reports, and files as required

· Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks

· Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

· Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

. Actively participate in the Safety Management System (SMS)

· Miscellaneous duties as assigned

What skills are required to Join the Team?

Must be 18 years or older

One (1) year Customer Service experience

Must submit to and pass a drug screen and background check

Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.

Must have a reliable mode of communication and transportation

Language Skills:

· Ability to communicate effectively in the English language

· Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks

· Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public

· Must also possess and utilize effective listening skills

Why G2:

· Healthcare Benefits

· PTO Paid Time Off Benefits

· Company Matched 401k Options

· Employee Discount Program

· Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.

Job Type: Part-time

Salary: From $16.00 per hour

Expected hours: No less than 25 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Schedule:

4 hour shift

8 hour shift

Evening shift

Holidays

Night shift

Work Location: In personCompany Description

G2 Secure Staff, LLC has over 11,000 aviation service professionals in over 88 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.