MD HIX CSR, Must live in MD

Job Description

Job description

You must live in the state of MD. This position requires the use of your own computer which must be an i5 or higher. You must also have high speed internet. You will be required to send this information to Recruiter.

Must be available for a QC Interview with Client and Real Job Preview.

You will be required to pass a State Policy Exam with 80% or higher.

Job Description

The Customer Support Center (CSC) at the Maryland Health Connection (MHC) will provide information and assistance for individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC. The CSC assists individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange. The CSC will utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers to ensure delivery of high-quality service for all Maryland consumers.

Training Start Date: 5/15/24

Training Hours

8:00 am-5:00pm EST, M-F (Day 1-7)

8:00am-5:00pm EST M-F (Day 8-15)

Nesting is 4 weeks (8:30am-5:00pmEST)

(Schedule will be 8:30am- 5:00pm)

Regular Hours of Operation:

M-F - 8a-6p Eastern Standard

Schedules will remain 8:30am- 5:00pm, need staff committed working this schedule. Schedules are eight (8) hours in length with two (2) 15-minute breaks and a 30-minute lunch.Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.