Service Coordinator

Job Description

At Paul Heath Associates, one of the country's leading home integrator's, we are always looking for team members that have a passion for understanding how technology and electronics work to make life easier.

We are seeking a detail oriented, organized individual who is interested in learning about electronics integration in residential homes and how they make life easier. This individual will conduct systems maintenance checks/inspections in our clients homes as well as coordinate service calls for our technical staff. Specific responsibilities include:

Visit customer homes to perform periodic systems maintenance checks.

Input, retrieve and archive inspection documents via ipad.

Handle in-person customer service/support calls by dispatching technicians to the call.

Be able to clearly understand what our customers' needs are and fulfill or exceed their expectations.

Complete job paperwork with correct and detailed information submitted daily. (i.e. Work Orders, RFP's, Inspection Reports, and other documentation as required)

Update our internal CRM with useful information and discussions with customers to help the team understand our customers' history and needs.

Constantly grow knowledge of product offerings and processes to improve yourself in assisting customers.

Proactively identify customers experiencing repeated issues or requests that are not resolved to the customers' satisfaction. Escalate issues as needed.

Provide various levels of technical support and offer viable solutions or alternative options that are acceptable to our customers.

Follow up with customers to ensure their issues are resolved.

Contribute to support documentation.

What makes you a great fit:

The ideal candidate for this role will be organized and friendly but efficient on the phone. We also need dependability, good judgment and someone who has held a responsible role in the past. Your primary duty will be visiting clients home to perform maintenance checks, taking customer calls and booking service appointments along with providing administrative support for the service department.

Must be able to pass criminal background check, drug screen and a fingerprint process. Valid drivers license is required.

Insurance benefits, 401k plan and Paid Time Off are provided.

Great industry! Team oriented environment! All candidates are subject to background checks and drug screens.Company Description

We are HR Consultants - This job is for a client.