Admissions Coordinator - Addiction Treatment

Job Description

Overview: As an Admissions Representative for our addiction treatment center, you will play a crucial role in assisting individuals and families seeking help with substance abuse disorders. You will serve as the initial point of contact for prospective patients, guiding them through the admissions process with empathy, professionalism, and a commitment to providing them with the support they need to begin their journey to recovery.

Responsibilities:

Client Consultation: Conduct initial consultations with individuals seeking admission to our addiction treatment program. Listen actively and empathetically to their concerns, providing information about our services and helping them understand their treatment options.

Assessment and Evaluation: Perform comprehensive assessments of prospective patients to determine the extent of their addiction, mental health status, medical history, and treatment needs. Use standardized assessment tools and clinical judgment to make appropriate recommendations for care.

Admissions Process Management: Guide clients through the admissions process, including completing necessary paperwork, verifying insurance coverage, and coordinating transportation to our facility if needed. Ensure that all admission procedures are followed accurately and efficiently.

Communication and Follow-Up: Maintain regular communication with prospective patients and their families to address questions, provide updates on admission status, and offer support throughout the intake process. Follow up with individuals who have expressed interest in our program but have not yet enrolled.

Collaboration with Clinical Team: Coordinate closely with our clinical team to ensure that admissions decisions align with the individualized treatment plans developed for each patient. Communicate pertinent information gathered during the intake process to facilitate seamless transitions into the treatment program.

Community Outreach: Represent the addiction treatment center at community events, professional conferences, and networking opportunities to raise awareness of our services and cultivate referral relationships with healthcare providers, social service agencies, and other relevant organizations.

Documentation and Compliance: Maintain accurate and confidential records of all client interactions, assessments, and admissions activities in accordance with legal and ethical standards. Ensure compliance with HIPAA regulations and other applicable laws governing patient privacy and confidentiality.

Qualifications:

Prior experience working in admissions, intake coordination, or case management within a healthcare or mental health setting, preferably in the field of addiction treatment.

Strong interpersonal skills and the ability to establish rapport with individuals from diverse backgrounds.

Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

Empathy, compassion, and a nonjudgmental approach to working with individuals struggling with addiction.

Knowledge of addiction recovery principles, evidence-based treatment modalities, and the continuum of care for substance abuse disorders.

Familiarity with insurance verification processes and experience navigating insurance coverage for mental health and addiction treatment services.

Ability to work collaboratively as part of a multidisciplinary team and independently manage competing priorities in a fast-paced environment.

Proficiency in computer applications and electronic health record systems for documentation and data management.Company Description

We are a staffing and recruiting firm that works directly with some of the most reputable healthcare facilities in the USA!