The purpose of the Assistant Property Manager (APM) position is to assist with the day to day
functions of the property management department and the functions of the Property Manager
to which he/she is assigned. The focus of job is to support the Property Manager in all aspects
of management pertaining to the client's property. The APM is the liaison between the tenants
and the Property Manager for maintenance and tenant issues.
Requirements
Some of the Essential Functions and Responsibilities include but are not limited to the following:
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Maintains a thorough working knowledge of and adheres to organization/project policies, procedures and regulations
Hires, trains, motivate, supervise, and terminate all on-site staff to achieve operational goals assigned properly. This includes new employee indoctrination, annual performance reviews, review and approval of time-sheets, instructing and advising on-site staff of employee procedures and guidelines
Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
Responsible for office opening on schedule, condition of office and model apartments,
Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports on a weekly and monthly basis
Maintains positive customer service attitude
Interviews new prospective tenants and gives tours of property
Processes applications, conducts credit checks and calls references
Makes periodic inspections with residents of move-in/move-out
Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc
Physically walks and inspects property on a regular basis
Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out
Distributes and collects leases and ensures that all required legal documents are signed
Monitors and schedules all maintenance activities
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc
Creates and distributes marketing materials for the property management company
Keeps immediate supervisor well-informed of activities, results of efforts, problems identified, potential problems, etc.; recommends corrective actions to immediate supervisor
Required Knowledge, Skills And Abilities
Demonstrates strong organizational skills
Possesses knowledge of the real estate industry, including market trends, prices, and state and federal housing regulations
Proficient in basic computer programs including Microsoft Word and Excel
Demonstrates familiarity with financial management software used to balance budget and track payments
Must be detail oriented with ability to manage time efficiently
Exhibits solid communication skills, with an ability to calmly resolve disputes or complaints
Works well with a team
Interacts and engages in a friendly manner with potential and current tenants
Demonstrates ability to think creatively in order to develop new marketing and recruiting techniques
Education And Experience
Associate's or Bachelor's Degree in Business or Management preferred
Real estate, property management, or customer service experience required
Expected to complete necessary certifications