Information Technology Help Desk Support

Primary Responsibilities/Essential Functions:

· Prepares and installs new and upgraded computer systems.

· Performs help-desk functions for all users at all BSLS sites, remotely or on location.

· Assists with communications wiring and termination.

· Performs diagnostic troubleshooting of computers and communications related issues.

· Completes preventive maintenance of computer related peripheral equipment (printers, copies, etc.).

· Assists with periodic software upgrades and required system changes.

· Performs basic end user training as needed regarding proper use and function of all HW & SW systems.

· Install, setup, and manage Network Equipment

· Perform after hours on-call services

· Performs additional duties as assigned or requested.

· Adheres to BSLS Core Values, Mission Statement, and Corporate Philosophies.

Education & Qualifications:

· Associate’s degree in information technology or related field preferred.

· A minimum of 2 years’ experience in a computer related field.

· A minimum of 1 year experience in Networking (Cisco and Ubiquiti)

· A+ or Network related Certifications Preferred

· Proficient in Systems and Network Administration

· Ability to communicate with technical and non-technical users.

· Project management capabilities, ability to manage multiple projects simultaneously.

· Must possess a valid Driver’s License.

· Proficient in speaking, reading and writing the English language.

Physical Job Requirements:

· Typical office environment.

· Sitting for extended periods of time.

· Expected to work in front of a computer or other electrical devices for up to 8 or more hours per day.

· Significant amount of travel required to visit Beacon facilities.

· Ability to speak, read and write the English language.