Service Desk Specialist

One of our top clients is hiring a Service Desk Specialist.

Location: Onsite in Vienna, VA

Hours/Shift: Mon-Fri 9am-5:30pm

Responsibilities

• Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support

• Provide day-to-day support for the execution of the Service

• Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed

• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities

• Adhere to ISD practices, policies and procedures

• Perform other related duties as assigned or appropriate

Qualifications

• Knowledge and understanding of the information technology field

• Basic skill troubleshooting and resolving technical problems

• Exposure to enterprise systems, terminal knowledge and IT terminology

• Exposure to solving routine or standard administrative, operational and/or system problems and issues

• Effective verbal and written communication skills

• Effective communication skills over the phone and through other digital channels (e.g. chat)

• Advanced organizational, planning and time management skills

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Strong customer service skills to resolve issues professionally and support customer needs.

• Ability to work independently and in a team environment

• Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.

• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)

• Desired - Strong enterprise ticketing experience with ServiceNow

• Desired - Degree in a technical field.

Required

• 2+ years of experience working in a Service Desk/Help Desk/Tech Support environment

• Experience in working remotely with high productivity with little to no supervision.

• Experience with HIGH VOLUME of calls daily, 30-60 calls per day. VERY fast paced environment.

• Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.