Executive Vice President (Residential)

Overview

This executive leadership role is accountable for all aspects of business unit growth, profit and performance. Leading an experienced team of business development, household goods (HHGs) warehouse operations experts, creates operating budgets, P&L, pricing, and growth goals for this $90M+ segment of the corporation. Key talent oversight includes VP of Operations, VP for International Services, SVP, Sales & Business Development, Director of Customer Care, regional/national facilities operations.

Responsibilities

Growth and Growth Strategy

Develops a sales organization that consistently delivers profitable growth in customer and shipment count in all key customer categories (Consumer, National Account, and Government).

Instills CRM disciplines that provide actionable metrics in all areas of sales and client relations.

Engages with marketing leadership to provide a synchronized sales and marketing strategy.

Talent Development and Succession Planning

Fosters internal talent to produce strong candidates for critical roles.

Develops external talent network to provide a consistent pipeline of high potential talent targets.

Works with Talent Development leadership to ensure comprehensive training and development of talent resources.

Works collaboratively with Talent Development leadership to maintain and develop career pathing for all employees.

Embraces the global staffing model to reduce turnover and optimize labor spend.

Industry Intel / Innovation

Identifies high impact industry events and organizations to maximize JK exposure and prospects, establishes success metrics, and assigns participants.

Establishes an industry network to stay current on trends and significant events.

P&L Performance and Improvement

Reviews current FP&A and business intelligence platform and makes recommendations for enhancements.

Performs monthly financial reviews with key stakeholders to assure budgets are exceeded and improvements are continual.

Ensures accurate financial, budgeting, and forecasting for financial, accounting, new and existing businesses and A/R.

Instills a highly disciplined approach to expense management, motivating all team members to identify and eliminate waste.

Operational Excellence

Maintains leadership accountability and oversight of the 24/7 operation that includes multiple warehouses totaling 400,000+ sq. feet, secondary field office locations and extensive state-of-the-art transportation fleet.

Operations, distribution and supply chain solutions for B2C and B2B client bases.

Ensures customer satisfaction, operational excellence, cost controls, and profitability.

Reconfirms that all non-negotiable standards of operations and execution are consistently administered by all customer facing team members.

Maintains a culture of continuous improvement based on quantitative measures in all areas.

Risk Management

Embraces a safety culture and monitors performance in all key safety metrics. Maintains a culture of continuous improvement in all safety disciplines.

Engages global supply chain to confirm contractual compliance with all outside vendors.

Communicates and works collaboratively with internal shared service providers (HR, Accounting, IT, Safety & Compliance, Supply Chain, Marketing) to ensure all areas of the business are running efficiently and optimally.

Qualifications

Bachelor’s Degree or equivalent experience with strong business acumen.

Transportation/logistics management and household goods relocation.

Minimum 5-10 years of senior leadership experience responsible for the profitable execution and growth of service lines, operations, warehousing and business development.

Experienced managing a budget of $75M+, expense controls, pricing models, quality assurance, customer care, DOT regulatory compliance, etc.

Extensive background in metrics-based performance analysis, planning, technical automation, personnel management, financial planning and analysis, and contracts administration.

Strong organizational and leadership skills consistent with a multifaceted business lines and collaborative working relationships.

Relationship management with current and potential clients/customers.

Excellent interpersonal and leadership skills with strong verbal and written communication.

Detailed and customer-centric approach to business practice and sustainable outcomes.

An innovative out-of-the-box thinker, visionary and operational excellence facilitator.