Technical Support Specialist
Description:
We are seeking a skilled Technical Support professional to join Carahsoft. As a Technical Support Specialist, you will be responsible for aiding and resolving technical issues for our clients. Ideal candidate comes with expertise in operating systems, computer networking, and troubleshooting all while providing outstanding customer service to our valued clients.
Primary Duties and Responsibilities:
Ensure that all clients are having a positive experience using their software through Carahsoft
Provide expert level technical support to clients via phone, email, or in-person
Diagnose and resolve hardware and software issues
Install and configure software applications for customers
Assist with system upgrades and maintenance as needed
Collaborate with other team members to develop solutions for complex technical problems
Document and track customer interactions and resolutions using a ticketing system
Keep up-to-date with the latest technology trends and advancements
Requirements:
Bachelor's Degree in Computer Science, Information Systems, Information Technology or similar
General Networking comprehension
Client-Server Communication knowledge
Troubleshooting experience or competency
Software installation and upgrade experience
SQL Database understanding/experience
Windows OS experience
Ability to contribute to internal knowledge base for solving customer issues
Customer service oriented, able to provide clear instructions in a timely manner to customers via phone and email
Knowledge, Skills, and Abilities:
Linux experience a plus
macOC experience a plus
Domain and Active Directory Knowledge
Ability to troubleshoot Windows Event Viewer
Mobile phone troubleshooting
Product Specialist experience
Ticket Management System experience
How to utilize logging to troubleshoot
Carahsoft is an equal opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or
protected veteran status.