IT Systems Engineer

Location: USA, California, Riverside - Hybrid

Due to growth and our commitment to continual improvement, we are looking for an experienced Engineer to join our multi-disciplined IT & Security team.

This role will require travel to our Data Center located in Riverside California approximately once or twice a month.

Reporting to the Head of IT & Security and the Cyber Security Lead the successful candidate will be responsible for the following:

Troubleshooting network and software issues.

Installing, configuring, and maintaining software and hardware-based IT and Security systems.

Supporting all cloud-based SAAS and PAAS solutions.

Understand the organization's IT and Security challenges, IT & Security strategy, and testing and ensuring proper and secure functionality of IT Systems.

Investigation of security events and incidents

Resolution of service requests, incidents, and problems

Identification and remediation of vulnerabilities

Coaching staff on newly developed hardware and software systems

Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and within cloud hosting environments.

Experience with IAC (infrastructure as code) methodologies utilizing tools such as Terraform, Ansible, Docker, etc

Scripting experience with languages such as; powershell, Bash, Python, etc

Work in Data Center to bring servers and switches online

Perform regular inspections and reporting of all critical infrastructure systems (HVAC, Electrical, Fire)

Support the Systems & Infrastructure Lead with data center rack and server layout and capacity & growth planning.

Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities

Provide tier II support for data and network systems infrastructure

Provide planning and vendor oversight for network change activity

Deploy and maintain hardware onsite including; Physical servers and storage appliances, network hardware, and power equipment i.e. UPS

Maintain inventory of all hardware

Deploy and maintain new data center infrastructure

Diagnose the root cause of technical issues in the data center

The ideal candidate will be able to meet most of these requirements:

Minimum of 3 years experience in a varied IT System Management role.

Experience following change management and similar ITIL best practice

Excellent written and verbal communication skills in English, other languages are a plus.

Experience managing and configuring various hypervisor technologies including; Hyper V, Open-Stack and vSphere.

Experience managing and supporting users on Microsoft Azure, Amazon AWS and IBM cloud.

Strong knowledge of security technologies, including NGFW, WAF, IPS, EDR, NDR, AV, MDM, MFA, SIEM, email security, patch management, vulnerability management and vulnerability scanning

Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies and trends.

Beneficial Qualifications: CCNA, ITIL, IBM, MCDST, BICSI

Experience working in a Data Center environment or similar

Ability to pass required government security clearance

Experience in a raised floor enterprise-scale data center is a plus

Ability to accurately maintain documentation, spreadsheets, technical schematics and diagrams

Experience in structured cabling, both fiber and copper

Experience in repair/replacement of computer/server components and hardware

Ability to work in a physically demanding setting

2nd line level experience managing, Windows and Linux based server operating systems

Basic understanding of AC/DC power principles, data center power distribution and data center best practices

Must exhibit excellent written and verbal communication skills in English

Must be a proactive, self starter eager to learn and show initiative.