Customer Service Specialist

Job Description

In response to micro-loans received electively by refugees, and in a spirit of support and accompaniment, assist assigned refugees in fulfilling loan repayment obligations through: 1) loan servicing activities designed to facilitate successful loan repayment and refugee credit development and 2) refugee education of debt obligations and personal credit development.

Continuing Responsibilities: (List from highest to lowest priority.)

1.Service assigned loan portfolio to minimize refugee loan default, via:

a.Outreach to refugees (affiliate resettlement staff when refugee cannot be contacted) who are designated as at risk of default, and:

i.Inform – refugee of loan status in writing (text or email).

ii.Educate – refugee of the financial ramifications of default and present options going forward (in writing or voice communication)

iii.Restructure – refugee’s loan terms as appropriate.

b.Maintain refugee contact information for loans in portfolio.

c.Respond to inquiries from refugees and the USCCB’s resettlement network.

2.Conduct periodic reviews of loan portfolio with Assistant Director

3.Other duties assigned by supervisor.

4.Up to 100% remote work available.

Level:Associates Degree or Professional Equivalent and High School degree.

Major Field/Specialty:Customer Service, Loan Servicing

Number of Years Required:0-2 years