telecaller executive

Contact potential customers via telephone to promote products or services.

Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.

Understand customer needs and requirements to recommend the most suitable products or services.

Provide accurate information about product features, pricing, and after-sales services.

Keep detailed records of calls and customer interactions, including recording sales and lead information.

Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.

Meet or exceed sales targets and performance goals on a weekly and monthly basis.

Stay updated on product knowledge and industry trends to effectively communicate with customers.

Collaborate with the sales team to identify opportunities for cross-selling or upselling products.

Handle objections and complaints professionally and escalate issues as needed to the appropriate department.

Maintain confidentiality of customer information and adhere to company policies and procedures.

Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

Bachelor’s degree or equivalent work experience.

Proven experience as a telecaller or similar sales/customer service role is preferred.

Excellent communication and interpersonal skills.

Ability to effectively engage customers and build rapport over the phone.

Strong persuasive and negotiation skills.

Good listening skills and attention to detail.

Ability to work independently and as part of a team.

Proficiency in using CRM software and basic computer applications.

Flexibility to work in shifts and adapt to changing priorities.

Positive attitude and willingness to learn and grow in a dynamic environment.