Conversions Manager

Job Description

SUMMARY: The After Sales/Conversion Manager’s primary job function is to lead the KHS USA Conversions Group assuring completeness of design specifications, on-time delivery and startup; establishing customer’s realistic expectations as well as achieving profit objectives. The After Sales/Conversions Manager provides project and program leadership in KHS USA Wet End product lines to achieve excellence in execution. The After Sales/Conversions Manager sets business goals and objectives within the conversion group which optimizes resources and maintains efficient and effective utilization in an atmosphere of professional excellence.

ESSENTIAL ROLES & RESPONSIBILITIES:

Ensures proper follow up on conversions quote log; increases the sales revenues each year on conversions thru proper sales calls by staff and driving quoting activity.

Identifies key conversions to proactively sell to customers; supports sales staff to help close orders.

Works closely with engineering to develop proposals and identify new opportunities.

Acts as project manager on some projects.

Responsible for delivering conversion projects on time and within budget achieving target margins.

Visits the field for sales calls, audits & conflict resolution prior to beginning work

Works closely with the Field Service Manager to ensure conversions are executed properly in the Field; remove barriers between Conversions, Engineering and Field Service and support teamwork and process focus.

Communicate at all levels both internal and external to assure excellence in execution.

Expedites critical emergency requests for quotations thru the system when necessary.

Coordinate all resources with other managers and departments as business needs demand.

Assist with troubleshooting in the Field when necessary.

Provide Key Performance Indicators as directed by management regarding the Conversions Group’s performance.

Develop annual business plans to set the future path of the Conversions Group.

Supervises administrative and technical personnel involved in developing conversions projects.

The employee is required to travel up to 20% of the time using various forms of public transportation including airlines.

SUPERVISORY RESPONSIBILITIES:

Is responsible for the overall direction of the Conversions Group and its employees. Carries out supervisory responsibilities in accordance with KHS's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in Business Management; 5 years of sales or engineering experience in the packaging industry or related field, or equivalent combination of education and experience.