Coordinator, Customer Operations

Job Description

About Ruby Company

Est. in 1966, The Ruby Company is a national produce, distribution, and supply company that builds partnerships between growers and commercial purchasers to deliver the best product consistently and with integrity.

We believe in an ethical and transparent business model in which we have skin in the game, investing not only in our team and capabilities, but in the relationships, we build with our customers and growers. Since opening our doors, we have built a strong reputation through performance and relationships. We are searching for motivated, hard-working, and driven individuals with an entrepreneurial spirit to join our team. Don’t just take any job, build your professional career right here at The Ruby Company.

Job Description

As a Customer Operations Coordinator, you will act as the liaison between the carrier department and our customer base. This position is responsible for tracking and tracing shipments, obtaining and communicating updates to customers, scheduling deliveries, and managing/ maintaining relationships with existing and new carrier partners.

This position requires in depth knowledge of transportation market trends, analytical thinking, and relationship management expertise. This role will require cross-functional engagement with various internal teams (procurement, logistics). As Customer Operations Coordinator you will be responsible for ensuring an exceptional customer experience every day for every customer. Ruby Robinson wants individuals who are highly organized, quick learners, strong leaders and seamless multi-taskers.

About the Team

The Customer Operations team is a key department within the organization focused on servicing and adding value to our end customers. We believe that servicing our customers is the lifeblood of our brand and what differentiates us from our competition. We are currently looking for candidates who share our vision and passion for success through hard work and delivering results. We value each member of the team and prioritize culture that brings out the best in our team. We have a casual dress code, open door policy as well as an energetic, friendly and supportive work environment.

Ideal Candidate Skills, Experience, and Qualifications

Bachelor’s degree or relevant post graduate work experience preferred

Experience in carrier sales, carrier account management, or procurement experience is preferred

Professional, prompt, and polished written and verbal communication skills

Strong negotiation skills, preferred

Persistent work ethic and self-motivation

Ability to thrive is a “start-up” esque environment

Ability to achieve goals independently and in a team environment

Ability to be resilient in a high-energy, fast-paced, and competitive setting

What we have to offer

Competitive base salary plus an aggressive bonus plan

Full health benefits and 401k matching

Energetic, fun, and friendly work environment

Limitless growth potential

Casual dress code

Open door policy – strong engagement and connectivity with company leadership

The Ruby Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.