Lexus Vehicle Delivery/Technology Specialist

Job Description

Haldeman Lexus of Princeton – Vehicle Technology Specialists

CAREER OPPORTUNITY – Haldeman Lexus of Princeton is currently looking to fill Full-time and Part-time positions at our dealership. We are looking for customer-focused, enthusiastic individuals with exceptional communications skills, and a professional appearance. This is a great opportunity for qualified individuals to start a career with a Local Family owned Dealership with advancement opportunities.

DELIVERY SPECIALISTS - This position ensures that every owner receives a proper delivery of the vehicle features and controls, with special emphasis on properly educating the customer about the technology in the vehicle. Applicants must have great people skills and be a problem solver and great listener. This individual must also be available to work on Saturday. You will also be required to assist with off-site deliveries, moving inventory and other Dealership tasks required by the Managers.

REQUIREMENTS - All applicants must have exceptional communication skills. Previous Automotive experience is a PLUS, but NOT REQUIRED. Must be flexible to work Saturday and must achieve performance goals. Employment will be contingent on a satisfactory employment history, background investigation and drug screen. Applicant must have a clean Driving Record

• Present Lexus products in an effective manner that ensures customer understanding

• Maintain a high degree of product and technical knowledge. Conduct continuous research and maintain a collection of Lexus product and technical information.

• Resolve customer inquiries for vehicle technology issues.

• Troubleshoot Vehicle Technology features.

• Master product knowledge on all vehicles.

• Develop and practice presentations for all Lexus vehicles and their features.

• Maintain and utilize a collection of technology information and resources to assist in explanations.

• Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.

• Demonstrate vehicles features, technical and dynamic systems, and controls.

• Introduce and explain quick guides and online resources for more in-depth information.

• Maintain a log of all customer deliveries.

• Follow up on delivered vehicles within a specified amount of time to ensure customer satisfaction and understanding of featured technology

• Train Sales Staff and other dealership personnel on new technology

• Pro-actively engage with customers who visit the dealership to answer questions and respond to concerns.

• Pro-actively collaborate with the Sales department to assist customers with their technology concerns by appointment.

• Oversee deliveries for the sales team ensuring proper information is explained.

• Any other related responsibilities as assigned by manager.