Client Care Coordinator/Staffer

Job Description

Job Summary:

Primarily performs clerical/scheduling activities that facilitate agency operations. These activities include:

1. Coordination of employee schedules with client wants/needs

2. Processing intake information and communication with referral sources,

3. Hiring and continued employment decisions of employees in accordance with client schedules and needs.

4. Provides backup direct care support, coordinate and monitor and revise in-service and orientation needs,

5. Work in homes in all positions other than nursing, as required.

6. Greets visitors, receives incoming telephone calls and fax transmissions as delegated or needed.

7. Transfer calls and faxes appropriately. Maintain a welcoming and clean environment.

8. Reports to the Administrator

Qualifications:

1. Current or Past CNA/HHA certification preferred or a minimum of two (2) years’ experience in Direct Care as CNA or HHA.

2. Time management, organizational skills, and ability to function with minimal direction.

3. Experience working with staffing and scheduling preferred; preferably within a health care setting.

4. Current knowledge or ability to learn all state and federal employment laws including ADA and civil rights requirements.

5. Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills.

6. Knowledge of the regulatory requirements for personnel in home health care.

7. Knowledge of medical terminology or a general medical background desirable.

8. Excellent telephone, communication, interpersonal, and documentation skills.

9. Computer literate or willing to be trained on a personal computer.

10. Speak, read, write, and comprehend English.