Product Specialist

Job Description

PRODUCT SPECIALIST

Full Time JOB DESCRIPTION:Product Specialist operates as a brand ambassador that focuses on providing exceptional customer service and information on our vehicles to educate our clients on our products.

REQUIREMENTS AND QUALIFICATIONS:

1+ years of customer service and/or sales experience

Must have a valid Driver License and be insurable

Positive, enthusiastic, and passionate about the automotive industry

Ability to troubleshoot vehicle technology features

Strong sense of teamwork

Great attention to detail with strong organization and communication skills

Ability to work evening hours, weekends, and holidays

Proficient with Microsoft Office and CRM desired

DUTIES AND RESPONSIBILITIES:

Greet and welcome all clients entering the showroom

Offer refreshments to clients

Excite, engage and educate prospective clients and current owners through calls, emails or texts and outbound events to educate them

Elegantly “hand over” the qualified client to the correct salesperson

Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual sales and KPI targets

Maintain showroom areas up to standard and communicate with Brand Managers to order any missing / needed items

Showcase cars with all first-time clients

Prepare, stage, and charge client vehicles in advance of their scheduled delivery appointment

Instruct and inform clients on vehicle features and app setup

Troubleshoot vehicle technology features

Execute client's documents on delivery day

Masters all respective brand products: models, stats, price ranges, years, colors, and vehicle optionality

Perform additional responsibilities as assigned by Managers

EMPLOYEE BENEFITS

Health, Dental, and Vision coverage for employee

401K Plan

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Long-term job security

COMPENSATION: $20.00 - $30.00/ hr.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.