Universal Teller I (Full Time)

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities.

IBC bank hires

talented, creative and dedicated individuals

to help our business succeed.

We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.

We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:Full time

Department:705 Teller Operations

Job Summary: The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Process paying and receiving teller transactions

Deliver the IBC Experience by providing prompt, efficient and friendly customer service

Balance and maintain assigned cash box and vault if applicable as well as perform end of day process

Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities

Perform successfully to the Sales Performance Goals and Referral Programs

Participate in product and service initiatives for bank growth

Attend company meetings

Process foreign currency transactions

Follow proper procedures to minimize errors and reduce losses

Assist in solving issues that pertain to customer transactions

Answer all banking related inquiries

Operate and maintain all necessary teller equipment

Assist with branch procedures under dual control requirements including the branch opening/ closing

Assist on-the-job training for their branch and other branches

Flexibility to report to work and assist other branches

Perform the duties of the sales functions

Perform other duties as assigned

SKILLS

Good oral and written communication (Bilingual preferred for border markets).

10 Key

Focus on Quality/ Accuracy

Teamwork

Sensitivity to Guidelines

Focus on Sales/ Results

Service Oriented

Learning Strategies

Mathematics

Critical Thinking

Problem solver

Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

High school graduate or GED equivalent

1 to 6 months cash handling preferred

1 + years of experience interacting with people preferred

R12061