Dispatcher

Company Description

Family owned Plumbing and HVAC Company.

Role Description

This is a full-time on-site role for a Dispatcher/ Office Manager at Palo Alto Plumbing Heating and Air located in Palo Alto, CA. The Dispatcher will be responsible for coordinating and scheduling service calls, dispatching field technicians, and providing exceptional customer service to both internal and external teams. The Dispatcher will be responsible for maintaining accurate records of service calls and ensuring timely and efficient delivery of services.

Qualifications

Exceptional communication and customer service skills

Ability to multi-task and work in a fast-paced, on-demand environment

Proficient in computer systems and various software applications, including Microsoft Office Suite and scheduling software

Experience in dispatching, scheduling, or customer service is preferred

Positive attitude and team player mentality

Ability to remain calm and collected during emergency situations

High school diploma; post-secondary education is a plus

Bilingual in Spanish and English is a plus

Competitive Salary, 401K matching, Excellent Benefits, Fastrak if needed.