Sr. Paid Family Medical Leave Business Analyst (SME)

Infosys Public Services is the leader in consulting, technology, and next-generation services. We partner with US and Canadian public sector organizations to help them stay ahead of the innovation curve. Our technology solutions, combined with proven best practices and execution excellence enable our clients to renew themselves and build new capabilities to improve mission outcomes.

We are pushing the limit of what is currently possible – towards completely new areas and then executing these ideas to perfection.

We are currently seeking a Sr. Paid Family Medical Leave Business Analyst (SME) to join IPS.

Position Description (scope of work or brief narrative):

The Consultant will provide expert-level industry knowledge as the senior Subject Matter Expert (SME) in developing Paid Family Medical Leave (PFML) requirements. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SMEs and/or Business Analysts.

This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely and conform to the established “win themes” of the overall proposal response. This role will also coordinate and participate in oral presentations to customers showing a command of Paid Family Medical Leave.

Required years of experience, training, technical skills, and other requirements for job performance:

Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.

Must be comfortable and confident presenting to and meeting with client C-Level leadership.

4+ years of experience in the Paid Family Medical Leave domain.

Must have experience in delivering Paid Family Medical Leave programs.

Must have direct experience gathering and communicating business requirements to technical staff.

Must have the ability to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by related parties.

Preferred Experience, skills, and abilities

Commercial software development and ongoing support.

Experience writing User Stories.

Relevant salesforce certifications.

Be flexible to meet with resources in varying time zones outside of normal work hours.

Travel to client site (up to 50%) but may be higher or lower based on the client engagement.

Areas of Responsibility

Proposal Development / Solution Design

Engagement Launch

Engagement Delivery

Engagement Management

Idea Generation for IP

Client Relationship Management

Build Asset

IP Creation/Protection

Operations

Competencies

Business Growth and Strategic Planning

Client-centricity and Business metric management

Project Management

Commercial knowledge

Analytical Ability

High Impact Communication

Planning and Organization

Driving Innovation

Leadership Qualities

Passion: Passionate about Customer Success

Inquisitive: Always learning; approaches each interaction with an open mind; great listener and hands-on

Leadership: Self-aware and strategic thinker; proficient at building strong relationships

Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Team Player: Proficient at collaboration and working with members of a team

Urgency: Ability to move fast and drive business value and results

Adaptable: Excels in high levels of uncertainty and change

Educational Requirements:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master’s degree program are strongly preferred.

The job also entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.

IPS strictly complies with U.S. employment verification and anti-discrimination laws. An applicant hired by IPS must be able to establish authorization to work in the U.S. IPS does not sponsor individuals for U.S. work visas, though exceptions may be evaluated on a case-by-case basis, at the sole discretion of the company.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.