Desktop Support Technician

Desktop Support Technician: This role is responsible for first line support for the firm's end users. The position requires a strong focus on customer service and an ability to work efficiently and effectively in a fast-paced environment. This role is onsite 5 days a week in Cambridge, MA.

Responsibilities:

Imaging, deploying and reclaiming computing equipment to end users on a timely basis.

Accurately record and update incidents on our Service Now instance in a timely manner.

Assist in developing, documenting new procedures as well as suggest process improvements

Respond to and update incidents promptly

Other duties as assigned by the Service Desk Manager

Qualifications:

Degree in Computer Science or other technical discipline with in-depth understanding of modern computing technology or equivalent training or experience

3+ years’ experience in a Desktop support or Help desk role

Previous experience supporting Windows, MacOS, Dell and Apple hardware in a high paced real-time work environment

Preferred: Microsoft Certified Professional, Apple Certified Macintosh Technician Certification,

MacOS 10.9 Certification, CompTIA A+, HDI Service Desk Analyst or HDI Desktop Support Technician

Jamf 100 certification is preferred