Application Support Engineer

Application Support Engineer

Job Location: Plano, TX

Need candidates who are Local to Plano OR willing to relocate to Plano.

Work Model: Onsite from Day1 – Hybrid (3 days onsite, 2 days remote)

Willing to work in rotational shifts.

Technical Skills:

3 years of experience in Java/J2EE or Dot Net Technologies

Should have at least 2 years of experience in the support role

Working knowledge in database (PL/SQL, Query writing)

Experience in GIT for source code management

Experience in operations & ticket resolution (incident management)

Experience in in Technical concepts, Analytical and Problem-solving skills

Responsibilities:

Level 2 application support for JAVA, J2EE, Spring Boot WebLogic, Open Shit Container OR Dot Net, SSIS, C#

Monitor production jobs and environment, on-call rotation

Incident triage, assignment & resolution

Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.

Documents, tests (unit and integration), implements and provides on-going support for the applications.

Application monitoring and preventive maintenance

Weekly status and SLA reporting

Analyze, troubleshoot and resolve complex production application defects

Perform minor application upgrades / enhancements

Support infrastructure maintenance / validation

Support disaster recovery testing / validation