Customer Service Manager

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

The Customer Service Manager will be responsible for developing strategies, programs, and initiatives to ensure proper balance of business focus and functional excellence. Provide leadership to the team leaders and customer service representatives and ensure that all major activities are aligned with the overall business objectives to the company.

Manage Customer service department and employees

Evaluate needs and strategies to provide the best possible service to both our internal and external customers

Establish procedures and managerial controls to insure prompt and efficient handling of customer service activities through Team Leaders and Customer Service Representatives

Develop and plan for future growth and change within department

Regular review, progress of department workload, and monthly review of all CSR order volume and review of plant performance

Develop, communicate, and coordinate effective communications between Customer Service Sales and all locations

Customer database maintenance

Review and approve assigned SOX requirements

Some travel is required, and other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Ability to train employees. (System, Customer Service, other necessary fundamentals)

Develop and maintain an effective department through proper selection, training, and assignment of key personnel

Develop cross-functional, multi-location functional teams

Requirements/education/Experience

BA/BS Degree desirable, or equivalent in training, experience, and education

Previous managerial experience is preferred

Up to 25% travel requirement within the continental United States

2+ years experience in effective training

Full understanding of customer service philosophy and company procedures

Ability to motivate staff and deal effectively with performance issues

Extensive understanding of all Sales operations

Demonstrated ability to work with people in a supervisory capacity

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability