API Customer Engagement Analyst

***Not Open to C2C***

Clearance: Public Trust

Location: 20% on-site Washington, D.C.

Technical Skills:

Customer Experience (CX)

Customer Engagement

API Management

API Testing

Developer Engagement

Role Description:

Analyst or senior analyst responsible for setting up and executing API customer support processes in a modernized API platform, including: Assessing and documenting existing support processes in the legacy API platform; identifying areas for improvement between the legacy and modernized platform customer support processes; managing content on customer-facing developer portal, including YAML specs, API catalogue, announcements, and developer/integration tools; working directly with developers and other customers/stakeholders integrating with the APIs.