Engineer, Security

Security Operations Engineer

POSITION SUMMARY:

The Security Operations Engineer deploys and maintains mission-critical information security systems including firewalls, VPN, web proxy, and endpoint security tools. You will fulfill security change requests, support break-fix incidents, and participate in the on-call rotation.

Key to this role are excellent technical/troubleshooting skills, enterprise change management experience, and a focus on delivering business-enabling information security services quickly, reliably, and safely.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technical excellence – Administer security systems to deliver high availability and security

Troubleshooting skills – Identify and fix root causes of failure, especially firewall and proxy issues

Change Management - Ensure that outages & change requests are correctly documented, prioritized, and closed.

Ability to learn – Learn to provide basic support across a variety of security systems

Ability to specialize – Become an expert in 1-3 of our tools so you can solve difficult problems

Participate in 24/7 on-call rotations to resolve critical issues.

QUALIFICATIONS:

6+ years of experience in information technology

2+ years of experience in information security operations role

Demonstrated ability to perform independent analysis of complex problems

Deep technical knowledge in multiple enterprise security tool categories, especially firewalls, VPN, web security proxies, and endpoint security tools.

Prior experience with Service-Now and ZScaler are strongly preferred.

Broad IT knowledge, including hardware, virtualization, networking, architecture, common protocols, files systems and operating systems.

An ability to communicate complex technical issues to English-speakers from many cultures