Store Manager

Job Description

Caffè Nero -The Italian Coffee Company, is returning to growth in the New England area.

With 39 cafes successfully opened in and around Boston, Connecticut, New York, and Rhode Island, we are seeking strong leaders that are able to connect and build strong working relationships with their team members and customers.

Do you love hand-crafted coffee as much as we do?

Are you looking for a place to share your strengths and help others grow in their career?

Have you demonstrated the ability to build a team while delivering exceptional business results?

Would you like to work in an environment that focuses on strong character, resilience, and fun?

If you answered yes to these questions and you think you have what it takes to help us continue to grow and support the Caffe Nero brand - we can't wait to meet you.

About Us

At Nero you will be part of a family, that's how we think of ourselves here. Our people are kind and share a passion for making the finest hand-crafted coffee and have fun doing it. We are a family run company that believes in promoting from within and sharing success with our team. We value our people by providing the opportunity and structure to develop careers with us. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

The critical role you will play: build and retain a great team which embodies Caffè Nero's brand and culture by providing excellent customer service and the best standards of hand-crafted coffee and fresh food at all times.

Required Store Manager Skills and Experience:

1 - 3 years prior Store Manager experience.

Exceptional recruitment and retention skills.

Lead a team to deliver excellent customer service and operational standards.

Supporting your team to achieve their career ambitions.

Achievement of planned business and financial targets.

Proficiency using various computer systems.

Essential Physical Requirements:

Ability to move or handle merchandise that gets delivered or needs to be moved throughout the store generally weighing 0-70 pounds

Store Manager Responsibilities

Delivers in all aspects of the Caffe Nero Brand - Four (4) Most Important Things: 1) Build and retain a great team, 2) Offer friendly service and excellent speed of service and queue management, 3) Provide 1st class standards, 4) Manage the business.

Acts as a team player, leader, and role model barista.

Collaborates with colleagues and demonstrates skills to provide the best customer experience.

Builds and maintains effective relationships with customers, team members, area manager, and Head Office.

Always performs standard operating procedures; Service Style, Steps of Service, Barista Priorities, Communication.

Demonstrates dependability and reliability by arriving promptly for all shifts.

Communicates effectively with team members and customers during operating business.

Follows all Caffè Nero Financial Policies & Procedures and Health & Safety guidelines.

Performs any additional store tasks, as needed.

Has fun on all shifts, leads, and executes legendary team events.

Lead career progression for yourself and your team members.

Store Manager Benefits:

Competitive salary - commensurate with experience

Paid Birthdays off! That's right - We want you to enjoy your day with your family and friends!*

Paid vacation, sick, and some holidays!*

Performance and Referral Bonuses!*

Medical, Dental, and Vision Insurance

401K Plan

STD/LTD/Life Insurance Plans

Accident, Critical Illness, and other ancillary insurance options

Team Member Discounts - with Caffè Nero and other major retail brands

Paid training: at hire and ongoing

Job Type: Full-time

Salary: From $60,000.00 per yearCompany Description

One of the most important things that makes Caffe Nero unique is its people. We seek those with warmth and a positive outlook on life that genuinely enjoy working directly with people because we know they're the key to our business. We have fun while we work and like to get to know our regulars. It's important for our stores to reflect the neighborhood and become part of it.

For us, it's all about being part of a family, building something special and together sharing in the successes we achieve.