Call Center Customer Service Agent

Job Description

Our client, a reputable energy company is in search of Customer Service Agents to join their team for a DIRECT HIRE opportunity!

Location: Hybrid, on-site Tuesday, Wednesday, Thursday- Office in Atlantic City, NJ 08401

Training Overview & Training Hours: 12 weeks of training M-F 8am-4:30pm. Onsite including shadowing and classroom learning. A portion of the training will be hybrid and some will be onsite – must be commutable to be able to do onsite on days required.

Work Shift and Days: Must be open to working anytime between 7am-8pm. Most new reps get the 12pm-8pm shift. 2 options for days. Either M-F or Tuesday-Saturday. Saturday is 7am-3pm.

Please note: Candidates get an extra $3/hour for all of the time they work past 4:30pm. So if they have the noon-8 shift, they will be making extra money between 4:30-8!

Starting Rate - $20.13

After 1st year - $22.01

After 2nd Year, Job Rate: $25.84

Essential Functions:

Addresses and responds to all customer inquiries.

Utilizes Company Systems to complete transactions needed to maintain and establish customer account and billing records.

Provides overall satisfactory customer service experience.

Answer all customer inquiries; in person, verbal, and written in accordance with Company and BPU policies.

Process To Do types as described in the company’s internal CIS system.

Prepare transactions needed to establish and/or update customer account/ billing record, meter and service work order activity, gas leaks, merchandise loans, deposits and budgets.

Address and respond to incoming correspondences.

Discuss with customers collection activity, payment arrangements, assistance programs, and overdue balances.

Process, post, and balance incoming customer payments.

Assist in training of other Customer Representatives as directed by Supervision.

Perform other customer service and clerical related duties as required by Supervision.

Required Background:

High School Diploma

Applicants must pass basic skills test

Preferred Background:

· Call center experience

· Prior job experience meeting KPIs

· Bilingual

· Industry Experience: Banking, Mortgage, Utility, Medical Administration, Dispatcher, Military

Required Skills:

· Hard Skills

· Microsoft Office

· Ability to operate multiple systems at once

· Critical Thinking skills

· Soft Skills

· Ability to deal w/ general public

· Ability to answer questions and resolve issues quickly

· De-escalation skills

· Ability to function in high pressure environment

· Ability to process and retain a lot of information

· Exceptional organizational skills

· Ability to work in team environment

· Ability to work “in the gray”

Preferred Skills/traits:

· Self-sufficient

· Independent

· Resourceful

· Comfortable adhering to a schedule where every minute is accounted forCompany Description

Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!