Technology Inside Sales Representative

Job Description

Ocean Computer Group, Inc. offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.

Join Ocean’s innovative Sales staff and become an integral member of our dedicated Commercial Account team. Work side by side with an Outside Account Executive and NJ Dell account executives along with a talented engineering team, supporting the Commercial mid-market NJ Metropolitan area business generated in a specific territory. Maintain relationships with existing Commercial customers and help establish new business through personalized, quality levels of customer service.

The ideal candidate will have experience in recommending and selling Server, Storage, Networking, Security, Client, MSP and Services Solutions to the Commercial mid-market customer base.

Experience in the Dell/EMC, Sonicwall and Barracuda product set is a huge advantage.

Responsibilities:

Engage local vendor field representatives, collaborating on sales efforts and partnerships with target accounts including uncovering new account opportunities

Develop solid business relationships within the various decision-makers and influencers at all levels at each target account

Present products to prospective clients

Research software/hardware options in accordance with customer requirements

Collaborate with sales and technical resources (pre-sales/delivery) to drive customer engagements

Providing customer quotes, pricing and product information.

Provide consistent and timely follow up communication and action steps after every sales call

Create detailed customer price quotations and work closely with other team members to processing purchase orders

Work with internal departments to ensure customer transactions are processed accurately and efficiently

Resolve issues regarding returns, customer dissatisfaction, download issues, shipping discrepancies, order and invoicing back up

Provide professional after-sales support to enhance the customers’ dedication

Remain in frequent contact with the clients in your responsibility to understand their needs

Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation

Acting as liaison between Ocean clients and internal departments.·

Use quarterly forecasting and pipeline management to manage sales growth

Ensure that the CRM ( Connectwise ) is kept accurate and up-to-date

Demonstrate strong people and business leadership skills

Minimum Qualifications

· College Degree preferred or equivalent in directly related field

· Must have a minimum of 3-5 years of business-to-business experience

· Outstanding skills in sales operations, planning and personnel management

· Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business

· Knows and understands company's sales tools and processes

· Display successful track record of achievement with commercial mid-market sector sales activities

· Strong written and verbal communication skills

· Excellent communication, presentation and executive presence skills

· Highly competitive and self-motivated with the ability to deliver results quickly

· Proficiency in Microsoft Office applications and strong customer presentation skills

· Majority of work done independently

· Self-motivated with the ability to work in a fast paced and constantly changing environment

· Independently moves leads through entire sales process

· Build customer loyalty

· Team playerCompany Description

We've seen a lot in our 39+ years.

Ocean Computer Group is a managed service provider (MSP) primarily focused on solving business challenges. That means we take the time to understand your unique operating environment, and we leverage our experience and expertise to prescribe the best solution to your challenges.

Our customers range from single office environments with dozens or hundreds of employees to regional offices and multiple locations that support thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County and Municipality customers in NJ. And we can scale from specific project and integration projects to compete design, implementation and management of complex infrastructures.

Our people make the difference.