Specialist Data center operations

The role of Critical Facilities Maintenance Engineer is responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. This position performs hands-on operations and maintenance which includes all physical and administrative operations tasks, service, and maintenance in accordance with site processes and procedures to ensure the highest levels of uptime, efficiency, and safety without disruption to the business.

Key Role and Responsibilities:

Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.

Repairing of all systems and monitoring and troubleshooting systems as problems arise.

Ensures implementation of preventive maintenance on equipment.

Conducts routine inspections on the equipment rooms, data center, UPS room and production areas.

Complies with organizational and governmental safety standards.

Monitor and assess all facility equipment and installations in the facility are in good working condition.

Coordinates with building administration to ensure common area services are properly provided to client and list services.

Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.

Assists in timely reporting of facility management operations and necessary metric reports to management.

Monitors housekeeping program for assigned facility aligned to client requirements, NTT standards and industry’s best practices.

Coordinates with client on housekeeping schedule and specialized work (e.g., carpet, cleaning pest control).

Assists in arranging security guidelines for security and closed-circuit television for client approval.

Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.

Complete work order requests accurately and on time and within budget.

Order parts and supplies for maintenance and repairs.

Assist in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.

Provides recommendation of improvements to the operations and maintenance program on an on-going basis.

Respond quickly, using NTT procedures or emergency operating procedures to data center facility emergencies.

Knowledge, skills and attributes:

Good understanding of safe work practices, which are set by safety regulations and legislation

Proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems

Knowledge of Microsoft Office Suite - Word, Excel and Outlook

Knowledge of CMMS systems

Knowledge of critical facilities operations

Knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments

Ability to work night shift work and set shift which may include nights and holidays

Ability to maintain a positive and professional working relationship with cross functional teams

Excellent communication skills, both written and verbal

Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information

Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks

Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in engineering or related field

Trade Certification or state license in Electrical or Mechanical (HVAC)

Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:

Experience related to working with building information systems and coordinating with IT to improve the systems

Experience in electrical, HVAC, mechanical, controls, or other technical maintenance field

Experience interpreting blueprints/CAD drawings

Experience in facilities / building maintenance