Product Specialist - CSOD

We are seeking a highly skilled, CORNERSTONE product specialist to join our dynamic team.

CORNERSTONE product specialist will responsible for assisting the Nissan digital & Nisaan global Leaning teams with configurations & platform maintenance, upgrades, releases. This role will require support covering all ownership and maintenance of the CSDO platform exhaustively [ For Dev up to Production]. Some critical needs include security strategy, architecture across CORNERSTONE platform maintaining configuration security across data, processes, reporting, global roles/teams and proactively driving pragmatic solutions that support the business in a secure, transparent and resilient manner. This critical position values integrity, quality, expertise, precision, communication, and efficiency and required to define CORNERSTONE solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

This role collaborates with the other Nissan Digital teams, HR teams, vendors, employees, managers and other functional stakeholders and required to work with clients to assess current state processes and tools, identify cornerstone platform solution options, to set a structured system evolution roadmap for CORNERSTONE / Cornerstone at Nissan.

Identify the current needs, demand from the business community, and understand systems feasibilities to cater to those needs and implement robust solutions in the system to address those need gaps.

This position requires an individual that demonstrates leadership, business strategy, decision-making, and management skills, and to oversee the Cornerstone Security Operation implementations to serve our clients with excellence

As a Cornerstone expert you will be closely involved in the implementation of Cornerstone projects for our customers around the globe. You would be expected to familiarize yourself step by step with each phase of a software development project, and to assume your own responsibilities, especially in relation to independent programming tasks.

Key Responsibilities :

Technical Expert: Be an expert at HR platform capabilities. Be well versed with all aspects of enterprise grade application development on HR platform having worked in all phases of Software Development Life Cycle from Design through Delivery. Understands the nuances of building scalable applications such as Security, Data Management including large data migrations, Integrations, Deployment etc. Familiarity with multiple technologies and proven ability to explore new technologies and drive Automation & Innovation

Technical Leadership : Be a Technical Lead/Mentor for development teams. Be the go-to person for challenges faced by developers. Ability to plan, distribute and drive projects with developers in an Agile model. Document best practices for design and development and ensure development team(s) are following them

Solution Architecture: Ability to drive High-Level and Low-Level Design & Architecture based on project requirements. Develop and maintain architectural diagrams and identify solutions

Be in the Details: Ability to drive Low Level Design based on High-Level Architecture. Ability to review designs with Architecture teams with representations from Security & Privacy. Familiarity with Sequence Diagrams, Flow Charts, Use Case Diagrams that represent low level design is a must. Strong hands-on experience writing code by implementing software development best practices. Must have expertise in building enterprise grade applications and integrations on Cornerstone platform. Performing security assessments and security validation after implementation of security measures in projects

Stakeholder management: Manage relationships with our business partners and stakeholders. Drive technical conversations with vendors and technical stakeholders. Excellent communication skills at all levels including senior leadership

Automation: Drive improvements that help us to scale through optimization and automation of manual processes. Drive Security Governance and Management. Own architecture, design, and delivery of critical and complex product requirement

Interpersonal Skills: Responsive, fast-paced decision-making skills with the ability to drive business results. Ability to identify, analyze, and resolve problems logically

Drives standardization and best practice platform management, enabling you to focus on value delivery.

Institute technical governance to optimize platform performance and minimize long-term technical risk.

Build a platform team focused on delivering value and innovation.

Helps develop standards and practices for maintaining the Cornerstone architecture model

Provides technical evaluation of demands against Cornerstone platform architecture, platform capabilities, and best practices.

Guides Cornerstone Platform design, including considerations for integration and performance

Assesses architecture and solution designs to support your objectives including alignment with Cornerstone implementation best practices

Offers guidance on prototyping and accelerating time from design to deployment

Provides technical guidance in platform development and platform- wide solutions

Advises on configuration and coding standards and Supports remediation of configurations not aligned to Cornerstone best practices

Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting Cornerstone HealthScan.

Contribute to the overall messaging and positioning of the Security Office & Active participation in Security Industry forums, communities and standards organizations, Lead security conversations & Escalation point for Security Incidents & investigations

Participation in discussions & presentations with Partners and Customers

Investigate and understand cloud threats

Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem's to ensure issues are properly remediated

Propose & develop structural/design changes to advance the security posture of Cornerstone

Tech skills

Technical Experience :

Strong knowledge of CORNERSTONE Architect Ability to interact with Business, understand implementation/enhance requirements, support implementation of Cornerstone Modules Understand functional and technical usage of components objects of Cornerstone applications Drive the project delivery e2e

Excellent grip of Cornerstone framework, User access model, application scoping, basic ITSM skills, good understanding of CMDB, scipting and other objects

Specialize in Cornerstone product suite, and support creation of collateral, point of view, and thought leadership across the product suite and functional capabilities.

Think enterprise - Ensure apps are built for scalability, security, performance

Well versed with Agile development practices

Understanding of Cloud Service Providers, Cloud Operations and Cloud Computing

Understanding in internet security protocols and technologies

Experience & Expertise

Bachelor’s degree in Information Technology, Business Administration or related field

10+ years’ experience leading and implementing Cornerstone on Demand / HRIS solutions

Demonstrated experience managing complex multi-year projects globally

Exposure and experience in HR functions, processes and / or HR shared services teams.

Strong customer orientation and service driven mentality

Keen process focus, ability to organize diverse activities into structured processes & a systems orientation

Strong hands-on and can-do mentality. Independent & Process focused approach.

Ability to function in matrix environments, multiple stakeholders with an adaptive mindset and cross-cultural sensitivities

Self-motivated and driven ability to perform and excel with little supervision.

Education Level:

10+ years of experience successfully implementing, supporting or upgrading enterprise software product(s)

Certification in ITIL, CSM is preferable but not mandatory

Drive your career forward and join the company leading the technology and business evolution in the automotive industry.

Other requirement’s good to have :

Bachelor's degree or commensurate professional experience in Science, Technology or Engineering

2+ years’ experience in Customer Support or Technical Support. Experience in Cloud/SaaS application support would be an asset

Customer centric mindset, with passion for helping customers and providing excellent customer service

Strong collaborative skills that compliment your ability to work with both local and international team members

Ability to scope, analyze, resolve and record solution for clients’ complex issues and translate them into system functionality to help clients meet their needs with existing system features

Competence to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects

Ability to thoroughly document and articulate system behaviors, issues, workflows and/or functionality in such a way that all users can easily understand

Familiar with support workflows and processes and experience working with HR Systems, in a SLA driven ecosystem

Experience in a deadline-driven, fast-paced, high-growth environment preferred