Business Operations Specialist

About Arup:

Arup is a global firm of designers, engineers and business consultants with over 17000 employees working in more than 90 offices across more than 38 countries. The firm is the creative force behind many of the world's most innovative and sustainable projects. We have a hybrid working approach to create an environment that delivers for our customers whilst enabling our members to integrate their work and personal lives.

Arup has been distributing the LS-DYNA software for over twenty five years. We are the distributor of this advanced engineering software in the UK, India and China. We also develop the Oasys Suite, software for pre and post processing LS-DYNA models, used by most of the top automotive OEMs across the globe.

We are looking for a capable and flexible individual to join our Operations team. The role will provide excellent customer service to our clients around the globe. To cover our key customer time zones, shift / flexible working will be expected.

Roles and Responsibilities

You will sit within the Oasys LS-DYNA software group, working closely with and reporting to the (UK-based) Global Operations Manager. The post-holder role includes the following activities:

Providing excellent customer service as a first point of contact for general enquiries

Responding to, or delegating enquiries efficiently and effectively including new sales enquiries, license requests, technical support requests, training requests etc.

Triaging technical software support queries, liaising with the Support Team to ensure queries are dealt with quickly and efficiently

Assisting global Sales Team / Account Managers with production of documents as part of the sales cycle (quotations, license agreements etc.)

Liaison with UK-based Business Operations and Sales teams; support / cover to other team members as necessary

Processing software sales orders including logging Purchase Orders, generating orders and invoices

Working with our Client Relationship Management (CRM) system to accurately process orders, track licenses and manage support cases

Data management e.g. CRM system data

Proactively seek ways to improve Operations workflows, including identification of ways to provide better customer service

To provide support to our global customers, shift / flexible working will be expected.

Occasional (2 - 3 times a year) regional travel may be required

Job Requirements:

Essential skills and experience

(At least 3 years) experience in an order processing or customer service environment

Excellent professional customer services skills and orientation

Experience in working with CRM / database systems (Microsoft Dynamics 365 preferred)

Excellent communication and writing skills

Excellent interpersonal and time management skills

Organised, analytical and detail oriented

Ability and willingness to perform in fast paced, rapidly changing environment

Willingness to work flexibly to support global time zones

Microsoft Office experience essential (Outlook, MS Teams, Word, Excel, PowerPoint minimum)