UK Pension Admin

Greetings:

Role: Pension Admin - UK Shift

Experience: 1+ Years

CTC: Best as per industry standards

Work location: Vikhroli

Shift Timings: 6:30AM to 3:30PM & 1:30PM to 10:30PM

Qualification: Graduation (No gap/drops/ATKT's)

Skills: Excellent communication - written & verbal

Notice period: Immediate joiners preferred

Principal Duties/Responsibilities

KPI Management

• Communicate effectively with client/members via the telephone, remembering each caller will

have a different level of understanding. Record each call as they occur.

• Consistently provide a quality customer experience to clients/members.

• Continuously seek to identify areas where the service to clients/members could be improved and

communicate to the Senior Administrator/Team Leader.

• Deal with queries and requests by the use of standard letters and reference to procedures.

• Recognize and escalate potential problem and potential complaint cases.

• Ensure complaints procedure is adhered to and that all complaints are immediately notified to

Senior Administrator.

• Seek clarification where errors are made.

• Monitor own workflow to ensure service levels are achieved.

• Prioritise and manage own workload and maintain a rolling schedule of objectives.

• Accurately perform manual calculations.

• Know and live the firm’s values.

Operations Management/Operational Effectiveness

• Participate and contribute in team huddles.

• Proactively support key initiatives that have been delivered to implement change.

• To ensure any feedback (including breach/errors) found in the process is informed to the team

Manager instantly.

Relationship management

• Assist the wider team in more complex / project work when required.

• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.

• Understand your role within the team.

• Support colleagues for holiday cover and workload peaks.

• Update and maintain skills matrix

Required Qualifications, Skills, Knowledge, Experience

Qualifications:

Graduate

Skills:

Able to work to a high level of accuracy.

Able to work well under pressure and meet targets.

Interpersonal skills to include good written and verbal communication.

Customer and quality focussed.

Computer literate.

Pass at C or above for Maths and English at GCSE or equivalent.

Experience in UK either DB or DC pensions administration is essential.

Knowledge/Experience:

1+ years

Regards,

Ankita