Senior IT Helpdesk

Senior IT Helpdesk Technician

Burgess Hill, West Sussex

£27,000 per annum

Monday to Friday - 37 hours per week - excellent benefits

Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.

You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years’ experience in a relevant IT role – education sector would be a bonus.

The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:

Office 365 and Azure AD

iOS and MacOS

Mobile Device Management (Microsoft Intune)

Windows Server (2019/ 2022) and Desktop (10/ 11)

PowerShell

Virtual Servers (vSphere & VMWare)

Wired and Wireless Networks (Aruba, Cisco and VLANs)

VOIP Telephony (3CX)

Filtering, Firewall and VPN (Smoothwall)

CCTV (Hikvision)

Mobile Device Management (Intune and Mostyle)

Door Control (Paxton and IDStore)

Active Directory, DNS, DHCP, Group Policy

Print Management (PaperCut MF)

Classroom Technologies

Understanding of networking principles

Knowledge of:

Windows 10/ 11 Desktop Support

Windows Server 2019/ 2022 Server

Virtual Machines (ideally VMWare and/ or Hyper-V)

Active Directory, DNS, DHCP, and Group Policy

Wired & Wireless Networking (ideally Aruba and/ or Cisco)

Switching and routing, VLANS, wireless networking

Mobile Device Management (ideally Microsoft Intune and/ or Mosyle)

MacOS and iOS

Print Management (ideally PaperCut MF)

VOIP (ideally 3CX)

Door Access Control (ideally Paxton and/ or IDStore)

Firewalls, Filtering and VPNs (ideally Smoothwall)

CCTV (ideally Hikvision)

PowerShell and Scripting

PERMANENT