Support Agent German Speaking

Eligible for all EU Citizen or work visa holders with relocation package

Interested? Send your CV to

Responsibilities

Helping internal and external customers,

Contacting other departments when there is an issue to be solved,

Keeping customer request queues as low as possible,

Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),

Handling customer request queues assigned accordingly to workload,

Having a high knowledge of products offered by the company,

Attending team meetings and activities,

Taking over in the absence of their Line Manager,

Escalating Technical Issues

Responsible for the Emergency Procedure;

Chat and Email quality assurance;

Analyzing any promotion before its launched;

Responsible for the Banned procedure.

Requirements

Graduation of high school or post-secondary school

Work experience preferably at least one year

Skills - strong communication skills; knowledge of Internet related software

Fluency in German both written and spoken

Benefits

Gym/Fitness monthly allowance

Fruits and drinks in the office

Medical Insurance

Team building events and outings

Discretionary annual performance bonus

This position will be on shift bases 7 days 40hrs

Interested? Send your CV to